What Information We Hold and Why
When you register, we collect your name, contact details, and the credentials you set for your account. Every time you fund your account through bKash, Nagad, or Rocket, we record the transaction reference, amount, and timestamp — not your full wallet PIN or password, which stays
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between you and your payment provider. We also collect device identifiers, IP address, and session logs to keep your account secure and to detect unusual activity. If you contact support, the conversation is stored so we can follow up accurately. We do not sell your personal
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data to third parties. Data is retained for as long as your account is active and for the period required under applicable law in your eligible region. You can request a copy of what we hold or ask us to delete your account data by writing
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to our support team. Whether this service is available to you depends on your local law and the regions we currently serve — if you are unsure, check with a local adviser before registering.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.